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Job Title: Personal Household Assistant
 
Posted By: Forrest Barnett
Reference ID: B-32
Live In/Out:
Industry: Domestic
Job Type: Full Time
Location: NYC and Hamptons, NY US
Salary Offered: DOE
Potential For Bonus:
Benefits: Full, non-contributory benefits package, effective after 90 days
Experience Req: 2-5+
 
Description:

The Personal Household Assistant (PHA) delivers front-line concierge services, interfaces directly with the Principals, and serves as their key-point-of contact in anticipation and execution of their personal service needs and real-time requests. This role will support the family while in residence at their primary residence will travel in support while visiting their US and international vacation properties. This hybrid role provides personal assistance, steward/butler responsibilities, and traditional household services support. The PHA will frequently travel in advance of the family's arrival to ensure their homes and local staff are appropriately prepared and will remain on-site to coordinate their support throughout their stay. This role is a collaborative and hands-on position and will work closely with others to anticipate and be responsive to the family's needs. This position will report to the Director of Household & Personal Services/Global Household Services Manager. This position will work closely with the Principal’s assistants, nanny’s, chefs, drivers, facilities maintenance, tech services, and security teams to coordinate and execute logistics for the home and office. The ideal candidate will have experience providing hands-on personal service in a fully staffed, significantly sized home.
The PHA serves as the household team's quarterback, ensuring that the home is meticulously maintained, all is in proper working order, and logistical operations are running smoothly. House management responsibilities include a daily survey of the home and interiors of all dwellings and maintenance of established interior cleaning schedules. This position is responsible for meal service, packing/wardrobe, errand running, and household ordering/stocking/shopping. The PSA maintains and updates Principal & Guest Preference Logs and Household Manuals and ensuring the household and property staff are well-coached in those protocols.
Responsibilities include, but are not limited to:

• Personal and Concierge Services – Provide top-tier service to family and guests and support their activities. Oversee guest arrivals/departures, including special requests, food, etc.
• Food and Beverage - daily meal /tabletop set-up, meal service (formal & informal), and bartending services for family and guests. Constant collaboration with Chefs/Assistants to meet family’s changing daily calendar.
• Wardrobe & Personal Items - Create and maintain accurate inventories, ensure proper closet organization, and provide skillful packing and unpacking services. Efficiently coordinate the dispatch and receipt of the Principal’s clothing and personal items before their arrival at their travel destination.
• Travel Logistics - Coordinate with flight attendants and assist in implementing logistics for travel, including packing luggage tracking, meal service, and special requests.
• Seasonal Moves – Coordinate moves to other properties and ensure easy transitions between residences for both family and staff.
• Technical Support - Oversee home meeting set-up, track online accounts, collaborate with assistants and tech team members to troubleshoot and test AV/IT equipment and systems.
• Event Logistics - Coordinate closely with Assistants and household staff on organizing and executing events at the properties. Oversee food and beverage, table setting/service, décor, flowers, rentals. Coordinate additional staff and/or vendors as required. Supervise set-up and ensure the event's timelines are supported, including temperature, lighting, music, talent/guest speakers, etc.
• Daily Survey – Conduct a daily walkthrough of the home and the interiors of all dwellings to ensure that each residence has a consistent feel and that the team is aware of the Principal’s preferences and daily schedules. Ensure that homes are meticulously prepared, in working order, and ready in advance of the Principal’s arrival.
• Cleaning - Collaborate with Household Services managers to develop and maintain an interior cleaning schedule for regular and deep cleaning for all properties. Assist the housekeepers with specialty cleaning, general tidying, or household projects as required.
• Documenting Standards - Create and maintain a Preference Log for Principals and guests and, in conjunction with the household management team, create and maintain current household manuals.
• Stocking & Inventory Control - Ensure that each residence is stocked with the Principal’s desired toiletries, personal items, cleaning products, etc. Oversee inventory of household items, personal products, office supplies, linen closets, storage areas and ensure all inventories are organized and current.
• Errand-Running - Shop for household items and run errands, and perform other duties as needed.
• Air-Traffic Control - Advise team on upcoming household activities, including events, guests, and timing of particular activities so house operations can run as smoothly as possible.
• Miscellaneous - Create floral arrangements and installation of seasonal/holiday décor. Assist with care and coordination of family pets. Maintain inventory and maintenance of various sporting and personal equipment, including kite equipment, hunting bows, bicycles, etc. Execute special projects assigned by the Household management team.
 
 
Requirements:

• A bachelor's degree and a minimum of two-plus years of relevant experience or equivalent combination of education and experience providing concierge service within a high-service, action-oriented private household environment with high accountability levels and proven experience supporting other household staff, including housekeepers, personal organizers, and other vendors.
• Experience in maintaining the confidentiality, safety, security, and privacy of a private employer.
• Tech-savvy: complete comfort with all standard Mac computers and internet skills including email; apps; calendaring programs; Microsoft Office suite (Word & Excel); project management/messaging tools; various online portals for scheduling; quick learner of new apps.
• Must have experience supporting complex travel, hospitality, event, and entertaining requirements.
• Must have a US Passport and the flexibility to travel nationally and internationally as required.
• Warm, poised, intuitive, respectful, calm, and collaborative by nature.
• Highly organized, efficient, energetic, service-oriented, and low ego. Works well under pressure, not easily frazzled.
• Is observant and attentive to the Principal’s preferences and intuitive at replicating the qualities they enjoy.
• Has a can-do attitude, with no task being too great or too small, and genuinely enjoys providing personal service.
• Possess high levels of scheduling flexibility to adjust to the Principal’s changing schedules.
• Capable of juggling competing deadlines with ease while remaining calm and attentive to detail and accuracy. Ideal candidates find deep satisfaction in completing items on an ever-changing to-do list.
 
 
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